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Privacy Policy

A legal disclaimer

Content Solutions Inc. (“CSI”) is committed to protecting the privacy and confidentiality of all personal information collected from policyholders, adjusters, contractors, and service partners in accordance with New York State privacy requirements. Any information provided to us—whether through this website, email, assignment forms, photographs, or field documentation—is used solely for the purpose of performing contents inventory services, valuation, debris removal, packout services, and claim‑related communication.

We do not sell, share, or disclose personal information to third parties except as required to complete the assigned services or as mandated by law, regulation, or court order. All data is stored securely, accessed only by authorized personnel, and retained only for the duration necessary to fulfill the claim and comply with applicable NYS record‑keeping standards.

By submitting information to CSI, you acknowledge and consent to the use of your data strictly for claim processing, communication, and service fulfillment. If you have questions regarding how your information is handled, you may contact us directly for clarification.

Privacy Policy

Last Updated:01/01/2026

Content Solutions Inc. (“CSI,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of the personal information we collect in the course of providing contents inventory, valuation, debris removal, packout services, and claim‑related support. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights available to you under applicable privacy laws.

 

Information We Collect

We may collect the following categories of information:

 

Personal Information

  • Name, address, phone number, email address

  • Policyholder information provided by insurers, adjusters, contractors, or clients

  • Assignment details and claim‑related data

  • Photographs, videos, and documentation captured during field inspections

  • Any information voluntarily submitted through our website, forms, or communication channels

 

Claim‑Related Information

  • Inventory lists, item descriptions, condition notes

  • Market research links and valuation data

  • Non‑salvage and debris removal documentation

  • Communications related to claim processing

  • We collect information in the following ways:

  • Directly from you when you submit a form, request a service, or communicate with us

  • From insurers, adjusters, contractors, and authorized representatives

  • Through field inspections, photo documentation, and inventory assessments

  • Automatically through website analytics and cookies

How We Use Your Information

  • CSI uses collected information for the following purposes:

  • To perform contents inventory, valuation, packout, and debris removal services

  • To prepare reports, assessments, and documentation for claims

  • To communicate with policyholders, adjusters, and service partners

  • To provide assignment updates and respond to inquiries

  • To improve our services, website functionality, and customer experience

  • To comply with legal, regulatory, and insurance‑industry requirements

  • We use your information only for legitimate business purposes related to the services you request or authorize.

Sharing of Information

  • We do not sell or rent personal information.

  • We may share information only with:

  • Insurance carriers, adjusters, contractors, and authorized representatives involved in the claim

  • Third‑party service providers who support our operations (e.g., secure data storage, IT services)

  • Legal authorities when required by law, regulation, subpoena, or court order

  • All third‑party partners are required to maintain confidentiality and use information solely for the services they provide to CSI.

 

Data Security

  • We implement administrative, technical, and physical safeguards to protect your information, including:

  • Secure data storage and encrypted systems

  • Restricted access to authorized personnel only

  • Secure transmission of documents and photographs

  • Regular monitoring for unauthorized access or vulnerabilities

  • While no system is 100% secure, CSI is committed to maintaining industry‑standard protections.

Data Retention

  • We retain information only as long as necessary to:

  • Complete the services requested

  • Support claim documentation and legal requirements

  • Comply with applicable state and federal retention laws

  • After retention periods expire, data is securely deleted.

Your Rights

  • Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of certain information

  • Restrict or object to certain uses of your data

  • Request a copy of your data in a portable format

  • To exercise these rights, contact us using the information below.

Children’s Privacy

  • CSI does not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

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